PRIVACY POLICY

1. Information We Collect

Information You Provide

We may collect personal and professional information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Company or organization name
• Job title or professional role
• Website
• Industry
• Company size
• Approximate revenue or business-stage information
• Business goals, priorities, challenges, and opportunities
• Desired outcomes
• Areas in which you are seeking assistance
• Timeline
• Investment or budget range, where relevant
• Information submitted through contact forms, assessments, applications, intake forms, scheduling forms, surveys, or questionnaires
• Documents or other materials you voluntarily submit for review
• Information contained in emails, text messages, or other communications with us

Please do not submit highly sensitive, legally privileged, regulated, or confidential personal information through general website forms unless we specifically request it and provide an appropriate method for submission.

Professional and Business Information

If you inquire about or engage us for executive strategy, advisory services, speaking, strategic projects, assessments, or related services, we may collect information about your organization, leadership responsibilities, business operations, sales and marketing, customers, systems, technology, organizational priorities, challenges, and strategic objectives.

Website and Device Information

When you use our website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring pages or websites
• Approximate location derived from IP address
• Dates and times of visits
• Website interactions and navigation
• Other technical or usage information

2. How We Use Your Information

We may use personal information to:

• Respond to inquiries and requests
• Evaluate potential engagements
• Prepare for strategy sessions, consultations, or advisory engagements
• Schedule meetings and appointments
• Provide executive strategy, advisory, speaking, and related services
• Process transactions and payments
• Provide requested resources, assessments, reports, or other materials
• Communicate regarding appointments, services, transactions, and ongoing engagements
• Provide client or customer support
• Manage business relationships
• Maintain appropriate business and administrative records
• Improve our website, services, resources, and user experience
• Analyze website performance and usage
• Protect our website, systems, business, and users from misuse or security threats
• Comply with applicable legal obligations
• Send marketing communications when permitted by applicable law and consistent with your communication preferences

3. Email Communications

If you subscribe to our newsletter, request information or resources, or otherwise consent to receive communications from us, we may send you emails containing executive insights, articles, resources, announcements, invitations, business updates, service information, or other relevant communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication.

We may continue to send non-marketing communications that are necessary to provide requested services, administer transactions, respond to requests, or manage an existing business relationship.

4. Text Messages and SMS Communications

If you provide your mobile telephone number, we may use it for communications related to inquiries, appointments, services, transactions, or other interactions you initiate with us.

Where required, we will obtain appropriate consent before sending marketing or promotional text messages.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages by replying STOP. You may request assistance by replying HELP or contacting us using the information provided below.

We do not sell or provide mobile telephone numbers or SMS consent information to third parties for their own marketing purposes.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate and secure the website
• Remember preferences
• Understand website usage
• Improve website performance
• Measure engagement
• Support appropriate marketing activities

Some cookies or similar technologies may be provided by third-party service providers.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.

You may also control certain cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Analytics

We may use analytics providers, including Google Analytics or similar services, to better understand how visitors interact with our website and improve the user experience.

These services may collect information through cookies and similar technologies, including information about website visits, devices, browsers, traffic sources, and interactions.

We may update this Privacy Policy if the analytics or tracking technologies used on our website materially change.

7. Scheduling and Payments

We may use third-party providers to facilitate scheduling, appointments, transactions, and payment processing.

Payment information may be collected and processed directly by the applicable payment processor. We generally do not receive or store complete payment-card information when payments are processed by a third-party payment provider.

Third-party providers process information according to their own privacy policies, security practices, and contractual obligations.

8. Forms, Assessments, Intake Information, and Submitted Materials

Information submitted through executive intake forms, assessments, applications, questionnaires, resource requests, consultation requests, or similar tools may be used to:

• Understand your circumstances
• Understand your organization
• Evaluate whether our services are appropriate
• Prepare for meetings or engagements
• Identify business challenges and opportunities
• Develop recommendations or deliverables
• Determine appropriate services or next steps
• Maintain records relating to our business relationship

Submitting information through a website form does not, by itself, create an advisory, consulting, fiduciary, attorney-client, or other professional relationship.

9. Technology and AI-Assisted Tools

We may use technology and AI-assisted tools to support internal business activities such as organizing information, summarizing submitted materials, preparing for meetings, developing draft work products, improving workflows, analyzing business information, and supporting service delivery.

When such tools are used, we seek to apply reasonable safeguards appropriate to the nature of the information involved.

We do not intentionally use confidential client information to train publicly available artificial intelligence models.

Please do not submit highly sensitive, legally privileged, regulated, or confidential information through general website forms unless we specifically request it and provide an appropriate submission method.

10. Customer Relationship Management and Business Systems

We may use customer relationship management systems and other business technology platforms to organize inquiries, communications, client relationships, prospective engagements, follow-up activities, and business records.

Information you provide may be stored or processed through these systems for legitimate business purposes, including responding to inquiries, managing relationships, providing services, and maintaining appropriate records.

11. How We Share Information

We do not sell or rent your personal information.

We may disclose information to service providers that help us operate our website and business, including providers of:

• Website hosting and development
• Customer relationship management systems
• Email communications
• Text messaging and communications
• Scheduling
• Payment processing
• Analytics
• Cloud storage and business productivity tools
• Forms and surveys
• Technology and AI-assisted business tools
• Professional and administrative services

These providers may process information as necessary to provide services to us and subject to applicable agreements and law.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, legal process, or governmental requests
• Protect our legal rights or property
• Protect the safety or security of individuals
• Investigate fraud, misuse, or security incidents
• Enforce applicable agreements
• Complete a merger, acquisition, financing, sale, restructuring, or similar business transaction, subject to appropriate protections

12. Social Media, Embedded Content, and Third-Party Links

Our website may contain links to or integrations with third-party websites and platforms, including social media, podcast, video, scheduling, payment, and other services.

These may include platforms such as LinkedIn, Instagram, YouTube, and other third-party services used by Jacquelyn Clayborn LLC.

When you leave our website or interact directly with a third-party service, that provider's privacy practices and terms may apply.

We are not responsible for the privacy practices of third-party websites or services.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing requested services
• Managing business relationships
• Maintaining business and financial records
• Fulfilling contractual obligations
• Resolving disputes
• Enforcing agreements
• Complying with applicable legal, tax, accounting, or regulatory requirements

Retention periods may vary depending on the nature of the information and our relationship with you.

15. Your Privacy Rights and Choices

Depending on your place of residence and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Opt out of certain processing where required by applicable law
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To submit a privacy request, contact us using the information provided below.

We may need to verify your identity before fulfilling certain requests.

Where applicable law provides a right to appeal a decision regarding a privacy request, you may submit an appeal using the same contact information and clearly identify the request as an appeal.

We will respond to valid requests in accordance with applicable law.

16. Children's Privacy

Our website and services are intended for adults and business professionals.

We do not knowingly collect personal information from children under the age of 13 through this website.

If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technologies, business practices, or legal requirements.

When we make material updates, we will revise the Last Updated date at the top of this Privacy Policy and provide additional notice where required by applicable law.

18. Governing Law

To the extent permitted by applicable law, this Privacy Policy and matters relating to the operation of this website are governed by the laws of the State of Texas.

19. Contact Information

If you have questions regarding this Privacy Policy, our privacy practices, or your personal information, or if you would like to submit a privacy request, please contact:

Jacquelyn Clayborn LLC

Email: connect@jacquelynclayborn.com